HackerRank is the market-leading coding test and interview solution for hiring developers. Start hiring at the pace of innovation! Backed by Y Combinator.
About the role
Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll lead complex technical problems and high-stakes customer situations from investigation through resolution and prevention. You’ll combine technical depth with the judgment and communication needed to guide customers when the answer is not yet clear. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You have 3 to 7 years of experience in technical support, product support, solutions engineering, implementation, cloud support, software engineering, SDET, or a similar customer-facing technical role
- You know how to reconcile conflicting evidence, validate findings, and diagnose authentication and integration failures across systems
- You can write and debug practical code in Python or a similar language, read unfamiliar code, and build scripts or automations that others can use
- You make sound decisions under pressure: assessing impact, prioritising work, bringing in the right people, and keeping investigations moving
- You take ownership without waiting to be chased. You can work effectively across Engineering, Product, and GTM while keeping both technical accountability and the customer’s next steps clear
- You have hands-on experience using AI to investigate, build, and improve workflows, and you test its output before relying on it
More about this role
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.
Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.
People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.
Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll lead complex technical problems and high-stakes customer situations from investigation through resolution and prevention. You’ll combine technical depth with the judgment and communication needed to guide customers when the answer is not yet clear.
CXE works from one shared queue. You’ll take the lead on problems that require deeper...
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