Startups · AI

IT Operations Lead

Hadrian · Los Angeles, CA · On-site

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About Hadrian

Hadrian is rebuilding America’s industrial strength, rapidly scaling our country’s manufacturing output through advanced software, automation, and human skill. Backed by a16z, Founders Fund and Lux.

About the role

You will be at Hadrian's HQ in Torrance, CA. Execs, engineering, design, program teams, and visiting customers all work out of our Torrance campus. As IT Lead, you own the health of the team that keeps corporate IT running for our west coast operations, with a secondary lens on our factory operations. You will lead a small team of Technicians, Analysts, and Systems Admins. Two things sit at the center of the job: technical ability and leadership.

What they're looking for

  • 7 or more years in IT, with at least 2 leading a team or a major program
  • Strong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floor
  • Hands-on track record building AI chatbot workflows and ticket deflection flows in platforms like Serval, Moveworks, or similar. You have shipped flows that measurably cut ticket volume
  • Strong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back on
  • Real experience with executive and white-glove support. You know how to move fast without making noise, and how to teach a team to do the same
  • Hands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressure
More about this role

Hadrian is building autonomous factories to reindustrialize America. By combining AI, advanced software, robotics, and full-stack manufacturing, we help aerospace and defense companies build rockets, satellites, aircraft, ships, and other mission-critical systems up to 10x faster and at significantly lower cost.

Following our $1.37B Series D at a $7.87B valuation, Hadrian is rapidly expanding our manufacturing footprint, launching new capabilities across welding, casting, forging, electronics, additive manufacturing, and more, while scaling our Factory-as-a-Service platform to transform how critical products are built.

Backed by leading investors including JPMorgan Chase, Valor Equity Partners, Andreessen Horowitz, Founders Fund, 137 Ventures, Lux Capital, T. Rowe Price, and Morgan Stanley, we’re building the future of American manufacturing—and looking for exceptional people to help make it happen.

If you’re ready to take on the most challenging and rewarding work of your career while helping create American manufacturing jobs for generations to come, you’re exactly who we’re looking for.

You will be at Hadrian's HQ in Torrance, CA. Execs, engineering, design, program teams, and...

Read the full posting on Hadrian's site ↗

Engineering, Product, Design

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