Backed by 500 Global.
About the role
Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana. Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments.
What they're looking for
- 3–5 years of experience in Application Support or Systems Support roles, preferably in early-stage or high-growth environments
- Hands-on experience with AWS monitoring, logging, and IAM administration
- Familiarity with system monitoring tools and workflows, experience standing up and maintaining alerting systems
- Solid understanding of incident management and user access provisioning
- Strong customer service mindset with excellent written and verbal communication skills
- Experience providing Level 2 support directly to SaaS clients
More about this role
Hamsa is building the operating system for global finance. Through our AI-enabled Unified Ledger, we connect the world's largest financial institutions while solving critical challenges in interoperability, privacy, and speed. With $400B on platform in 2025 and $1T projected for 2026, we're scaling rapidly and reshaping how the world's financial system operates. Backed by top-tier investors, our global team operates across the US, APAC, EU, and LATAM.
We are seeking a hands-on, highly proactive Application Engineer (internally called IT Operations Engineer) to build and own the foundation of our internal technology operations. In this role you will be responsible for setting up monitoring practices, supporting application users, and establishing repeatable, scalable workflows that ensure uptime, access, and responsiveness.
This is a high-impact, roll-up-your-sleeves role that requires working knowledge of AWS operations, alongside a strong ability to work independently and bring structure to fast-moving environments.
Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog,...
Browse similar: Startup jobs · Remote jobs