Handspring is redesigning the family mental healthcare experience from the ground up. Our omnichannel care delivery model tightly integrates different modalities of care, including in-person, digital, and devices. Backed by 25Madison.
About the role
Own the onboarding experience for newly hired providers, from their first day through their first weeks seeing patients Welcome new providers and serve as a primary point of contact during onboarding, answering questions and resolving issues quickly Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You have 3+ years of experience in clinical operations, ideally at an early-stage digital health company
- You’ve owned a process end-to-end and improved it, ideally during a period of rapid growth
- You’re a great communicator who makes complex systems feel approachable, and you’re comfortable pitching ideas, building buy-in, and driving projects across technical, clinical, and operational teams
- You’re a resourceful, organized systems thinker. You identify where things break down, get to the root cause, and design solutions that scale, all while juggling multiple onboarding cohorts and priorities with calm and clarity
- You’re excited about being part of an early-stage, mission-driven healthcare organization
- You're comfortable navigating systems like EHRs, provider portals, scheduling tools, CRM platforms, Zoom, Slack, Notion, and Google Workspace
More about this role
Imagine a world where every young person and their family can access high-quality mental healthcare. Where getting the support they need is the norm, not the exception.
Today, 1 in 5 children in the U.S. has a diagnosable mental health disorder, yet about half who need care never receive it.
At Handspring, we’re working to make that a reality. As a virtual mental health clinic for children, teens, and young adults, we’ve set out to rebuild this system from the ground up.
We’re building a diverse, mission-driven team dedicated to making quality mental healthcare accessible to all young people and their families. If you share our mission, we’d love to hear from you.
This is a unique opportunity to join an early-stage, mission-driven organization dedicated to transforming behavioral healthcare for young people. You will be an integral part of the Clinical Operations team and work closely with our Clinical Services, Product, and other teams across Handspring.
In this role, you’ll own the provider onboarding experience. You’ll be the first point of contact for newly hired providers, welcoming them to Handspring, orienting them to our systems and workflows, and making sure they’re set...
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