Autonomous AI workers that communicate, coordinate, and operate at scale across the real economy. Backed by Y Combinator and a16z.
About the role
Own the Customer Success function and its targets for gross retention, net revenue retention, expansion, and customer health. Serve as the executive sponsor for our largest enterprise accounts, building relationships with operators, VPs, and C-level stakeholders. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10 or more years in Customer Success, Account Management, or a similar customer-facing function at a B2B SaaS or technology company, including 3 or more years leading and scaling a team
- Preferred: Hands-on logistics, freight, or supply chain experience (for example at a freight broker, 3PL, carrier, shipper, or logistics technology company), ideally managing large, multi-stakeholder accounts
- A proven track record of owning retention, net revenue retention, and expansion targets for enterprise customers
- Experience building a Customer Success function from an early stage, including hiring, process design, and tooling
- Strong executive presence and the ability to communicate with both operators on the floor and C-level stakeholders
- Comfort with data. You can read usage and performance metrics, build a clear narrative around them, and drive decisions from them
More about this role
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.
The Role
As the Head of Customer Success, you will own the post-sale experience for HappyRobot’s largest and most strategic enterprise customers, and you will build the team and systems that scale it. You will set the vision, structure, and operating rhythm for Customer Success, with direct accountability for adoption, retention, net revenue retention, and expansion across our customer base.
This is a player-coach leadership role. In the...
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