Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in knowledge management, support operations, technical writing, or content operations
- Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale
- Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content
- A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content
- Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process
- Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog
More about this role
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting...
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