Legal AI tailored for leading law firms and corporate legal teams worldwide. Harvey streamlines contract analysis, due diligence, compliance, and litigation. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Harvey’s Customer Experience team provides 24/7 support across AMER, EMEA, and APAC. As Harvey expands across customer segments and regions, the volume, location, and nature of that work will continue to change. At the same time, we are reshaping how much capacity we need and where we need it at rapid speed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of experience in workforce management, capacity planning, support operations, or a related discipline
- Experience building or materially redesigning a workforce-planning function, not only operating within an established system
- Experience supporting a 24/7, multi-region operation with asynchronous ticket-based work, experience beyond traditional voice contact-center planning is important
- A track record of building useful models from incomplete or rapidly changing data and improving their accuracy over time
- Strong analytical skills and hands-on fluency with spreadsheets, reporting tools, and workforce data. Experience with SQL, BI tools, Zendesk, or workforce-management platforms is strongly preferred
- The judgment to distinguish a temporary coverage problem from a structural headcount need, and to recommend action before service quality deteriorates
More about this role
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting...
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