The Hatch AI communications platform answers every call, text, and email, 24/7, with Voice AI powered by OpenAI’s GPT-Live-1. Backed by Bessemer.
About the role
Root-cause voice AI failures and ship fixes into the core product. Start from one bad call and work backward through agent spans, tool-call arguments, application logs, and warehouse queries until you can explain exactly what happened. Then push PRs into Hatch's voice pipeline and integration layer, gate risky changes behind feature flags, and confirm on live traffic that the fix actually fires.
More about this role
Hatch engineering culture is driven by speed, ownership, and impact. We're a small, ambitious team building AI that transforms how service businesses grow, and we move fast. Engineers own problems end to end, ship to production early, and work across a modern stack (Elixir, Python, Go, React + TypeScript) on problems that directly shape the customer experience. At the end of the day, we're here to build something that matters, grow as engineers, and do it together.
The Forward Deployed Engineer is a first-class builder who ships production code into Hatch's core codebase, internal tooling, and the integration layer that connects Hatch's products to client systems. The primary focus is Hatch's Voice AI product: real-time voice agents that answer calls, qualify leads, and book appointments directly against clients' CRM and field-service systems.
"Forward deployed" describes where you work, not the caliber of what you build. You sit close to our most strategic clients, watch their real call traffic, and debug their failures yourself, working through agent traces, LLM tool-call payloads, service logs, and the client's own API until you can name the actual defect. Then you fix it where...
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