Heartflow’s vision is to transform CAD from the leading cause of death into a disease that can be managed for life.
About the role
As our Complaint Specialist , you will help protect the safety of patients and the regulatory integrity of the Heartflow platform after it reaches clinicians. You will manage product complaints from intake through closure, making sure every report is evaluated, documented, and assessed for reportability accurately and on time. This role is a core part of our post-market surveillance system and connects customer feedback to continuous quality improvement. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Knowledge of ISO 14971 (risk management for medical devices)
- Strong critical thinking skills and great attention to detail
- Excellent communication, documentation, and time management skills
- Ability to work independently in a fast-paced, adaptive environment and to collaborate well within a team
- Experience with Salesforce, Electronic Document Management Systems (EDMS), Google Workspace, and MS Office
- Education: Bachelor’s degree
More about this role
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide.
As our Complaint...
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