Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
About the role
The Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships.
What they're looking for
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 4+ years of enterprise customer success and/or account management experience, with a proven track record managing large, complex Fortune 500 employer clients
- Deep understanding of employer health care ecosystems and renewal cycles
- Ability to develop strategic customer strategies to support customer growth and retention & willing to ask hard questions, challenge assumptions, and surface risks
- Intellectual curiosity and a hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities to drive greater client impact
- Proven track record exceeding ARR goals and client satisfaction across a book of business
More about this role
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
The Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships.
- Lead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500...
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