Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
About the role
Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Prior experience in customer support or technical support
- Strong written and verbal communication skills, including the ability to explain technical issues in simple terms
- Strong problem-solving skills, good judgment, and the ability to stay organized and accurate when work gets busy
- Open to feedback, willing to learn from mistakes, and comfortable sharing ideas or asking for help
- Experience using Zendesk or another customer support system
- Experience using AI tools like ChatGPT, Claude, or Gemini to solve problems or improve daily work, with an interest in learning new ways to use them
More about this role
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About the Role
We’re looking for a User Support Specialist who brings empathy, clear communication, and strong problem-solving skills to help our members. Reporting to the Senior Manager of User Support, you will balance email and phone requests, investigate complex member issues, and help guide escalations to the right resolution. This role is a great fit for someone who takes pride in excellent service, enjoys solving challenging problems, and wants to help make support better for both our members and...
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