Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill... Backed by 8VC.
About the role
Hello Patient is hiring an AI Agent Product Manager with a strong background in building AI voice agents from scratch. We build AI-powered voice, SMS, and chat agents that integrate deeply into how healthcare practices actually operate. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1+ years experience in conversational design, voice user experience, or a closely related field, with hands-on experience building AI agents or conversational systems from scratch
- Experience working closely with voice AI agents, including designing, testing, and refining how they behave in real conversations
- Strong understanding of conversation structure, turn-taking, intent recognition, ambiguity, clarification, and recovery when an interaction goes off track
- Hands-on prompt engineering skills and the ability to translate customer workflows into agent instructions, conversation flows, and decision logic
- Ability to review calls and transcripts, identify patterns in conversational failures, and turn those findings into concrete improvements
- Technical fluency with agent-building platforms, tool calls, APIs, and integrations, including how system constraints affect the conversation
More about this role
Hello Patient is hiring an AI Agent Product Manager with a strong background in building AI voice agents from scratch. We build AI-powered voice, SMS, and chat agents that integrate deeply into how healthcare practices actually operate.
You’ll design how our agents listen, interpret, respond, and guide patients through real healthcare workflows. From conversation structure and language choices to tool use, transfers, and recovery when something goes wrong, you’ll turn complex requirements into conversations that feel natural and accomplish the task.
This is a hands-on building role. You’ll create prompts, conversation flows, and agent configurations yourself, then use simulations and real chats with the agent to understand where conversations break down and improve them. You’ll work closely with Engineering and Customer Delivery Product Managers to make sure the experience holds up in production.
A background in conversational design, linguistics, voice user experience, or a related field is especially relevant. You should enjoy both the craft of conversation and the technical work of making an agent behave reliably.
What You'll Do
Own agent architecture and configuration,...
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