Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill... Backed by 8VC.
About the role
Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, responsible for ensuring customers consistently realize value from Mia, identifying risks early, and helping customers expand how they use HelloPatient over time. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in account management, customer success or a similar client-facing role
- Strong written and verbal communication. You can read between the lines, build excitement and handle pushback with confidence
- A strong storyteller who can turn data into a clear story about value
- Collaborative and works well with cross-functional teams. You're happy to wear multiple hats
- Strong attention to detail, so nothing falls through the cracks between customers and internal teams
- Comfortable with data. You can work in spreadsheets, read dashboards and explain what the numbers mean
More about this role
Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary relationship holder for your accounts, responsible for ensuring customers consistently realize value from Mia, identifying risks early, and helping customers expand how they use HelloPatient over time.
This is a proactive, ownership-driven role. You’ll maintain a clear, up-to-date understanding of how each account is performing, monitor key signals to catch issues before they escalate, and partner closely with internal teams to drive resolution.
Customers should view you as a trusted partner, essentially an extension of their team who understands their business, not just a point of contact for a software vendor.
While you’ll stay involved during the initial implementation to establish the relationship and ensure smooth handoffs and communication, your core responsibility ramps up after go-live to own the customer experience, manage communication and expectations, and be accountable for long-term customer success.
Track how the agents are performing across your accounts, including containment, transfers,...
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