Build custom software for your business without hiring a developer. Create internal tools, customer apps, and websites by chatting with AI. Backed by Andreessen Horowitz.
About the role
We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps. Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps
- Strong TypeScript and React background
- Modern web app fundamentals (HTTP, APIs, auth, databases)
- Proven ability to debug production issues (logs, traces, repros, minimal test cases)
- Strong systems/architecture thinking (scalability, reliability, performance, security basics)
- Excellent written communication (clear, simple, concise, audience specific)
More about this role
We're hiring a Technical Support Engineer for weekend coverage (Thursday to Monday) to help our top customers successfully build and scale their apps.
Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more
Improve our product/platform : Every time we fix a customer app, you will update our underlying platform or AI agent to make sure the issue never happens again
Maintain our knowledge base : Keep our public and internal documents up to date, including any known issues
Build automations : Automate your support workflow so you can theoretically help hundreds of customers a day
Help handle/resolve platform incidents : Be the first point of call for platform incidents during your working hours. Manage public status and customer communication.
Strong TypeScript and React background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking...
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