Reclaiming the lost art of rapid iterative prototyping to build fast and powerful aircraft on relevant timelines, delivering the high-speed systems our nation and its allies need to command the skies and deter global threats. Backed by Khosla.
About the role
As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated PowerShell proficiency, with concrete examples of manual processes you have automated in a production environment (Python and/or Bash a plus)
- Process-oriented approach to support work, with a track record of documenting and standardizing procedures, owning root cause analysis, and driving operational improvements to completion
- Proven ability to manage a high-volume ticket workload while personally handling the most complex issues, communicating clearly with non-technical users, and mentoring junior staff
- Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a weekly on-call rotation, and travel one to two times per quarter
More about this role
Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets but eliminates the work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IT operates as we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.
This role reports to the IT Service Desk Manager and is based on site at our Los Angeles office. Two shifts are...
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