About the role
We're looking for a detail-oriented Quality Compliance Specialist to manage the intake, investigation, and resolution of customer and partner complaints related to prescription products. This role sits at the intersection of quality, compliance, and customer experience, working closely with pharmacy partners, and medical teams, to ensure complaints are investigated thoroughly, documented accurately, and closed within regulatory and contractual timelines.
What they're looking for
- Active Pharmacy Technician or Pharmacist license preferred
- Bachelor’s degree preferred in a relevant science, quality, or engineering field, or an associate degree with equivalent experience will be considered
- 4+ years of experience in pharmacy operations, quality assurance, or complaint handling in a regulated environment
- Familiarity with 503A/503B compounding pharmacy regulations and FDA reporting requirements 21 CFR Parts 210/211, cGMP, and GDP practices
- Understanding USP and standards and non-sterile compounding processes
- Strong oral and written communication skills — comfortable drafting formal correspondence to partners and internal stakeholders
More about this role
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals .
We're looking for a detail-oriented Quality Compliance Specialist to manage the intake, investigation, and resolution of customer and partner complaints related to prescription products. This role sits at the intersection of quality, compliance, and customer experience, working closely with pharmacy...
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