The #1 clinic for joint & muscle pain. Join today and take control of your pain with access to our personalized virtual physical therapy program. Backed by Bessemer and Insight.
About the role
In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Project Management: 2+ years of experience effectively managing a large book of business in various stages of account lifecycle and effectively to use tools and resources to monitor deadlines and deliverables
- Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions
- Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients
- Experience at a high-growth company and understand the associated challenges
- Have an understanding of employee benefits, digital health, and the startup work environment
- Data integration proficiency, advanced Excel knowledge and skills
More about this role
In this fast paced client-facing role, you will own day-to-day relationships with our employer clients and ensure they are maximizing the benefits from the Hinge Health programs. This role demands a little bit of everything, from being a trusted adviser, project manager, product expert, coach to other team members, and more. You will be responsible for driving adoption with our clients, reporting on program value, managing escalations, expanding product offerings, and securing renewals. This is a cross-functional role that partners with Growth, Sales, Data, Marketing, Operations, Product, and Clinical to provide excellent service for our clients. The ideal candidate will also help contribute to best practices and be open to evolving responsibilities as our team grows.
Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients.
Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores).
Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests.
Product expansion: Ensure your clients are offering Hinge Health’s full...
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