Hippocratic AI builds the safest generative AI healthcare agent for health systems, payors, and pharma. Over 180 million clinical interactions across 1,000+ use cases with 60+ partners worldwide. Backed by General Catalyst, Kleiner Perkins and a16z.
About the role
Own retention and growth on a named book of health system accounts — carry gross and net retention targets, own the renewal narrative, and source and influence expansion into new use cases and service lines Build and defend the outcomes case — define, instrument, and report the metrics each health system bought (readmission reduction, care gap closure, contact and completion rates, nursing time returned to the bedside, cost per completed outreach) and translate them into an executive-ready business case
What they're looking for
- Minimum 5 years in customer success, account management, client partnership, or strategic accounts — with at least 4 years serving health systems, hospitals, health networks, or provider organizations
- Demonstrated ownership of commercial outcomes on a named book — retention, renewal, or expansion targets you were personally measured against, with specific results
- Executive presence with health system leadership — a track record of running business reviews with C-suite and VP-level clinical, operational, and financial stakeholders
- Fluency in health system operations and clinical workflow — how care teams work, how quality is measured, and how capital and operating decisions get made
- Proven ability to build a quantified outcomes case and present ROI to a skeptical financial audience
- Bachelor's degree from an accredited university
More about this role
You own the health system relationship after go-live — and you own what happens to it next. Your mandate is retention, measurable clinical and operational outcomes, and expansion from a first live use case into a platform footprint across the system.
This is not a deployment role. Our Implementation Managers own configuration, data onboarding, and the run to go-live. You take the account from there and answer a different question: is this health system getting the outcomes it bought, does its executive team know it, and what is the next use case?
This role exists because the hardest part of selling AI into health systems is not the first launch — it is the second one. Systems that see real results in post-discharge follow-up should be running care gap closure, chronic disease management, and preventive outreach within a year. Someone has to prove the first program worked, keep the sponsor coalition intact through leadership turnover, and make the case for the next program in the language of the CNO, CFO, and CMO.
By day 90: you will have taken over a portfolio of live health system accounts, built an outcomes baseline for each, and delivered your first executive business review...
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