Startups · AI

Customer Success Lead

Hive · San Francisco · On-site

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About Hive

Hive's APIs enable developers to integrate pre-trained AI models that address technically challenging content understanding needs into their applications. Backed by General Catalyst.

About the role

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!

What they're looking for

  • Bachelor’s degree in mathematics, engineering, or a related technical field
  • 3+ years of experience in a client-facing role working with enterprise accounts and stakeholder management
  • Prior professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company
  • Proven track record of managing enterprise relationships and driving adoption or renewals
  • Strong technical acumen, with the ability to understand APIs, data workflows, and integrations
  • Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
More about this role

About Hive

Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, deepfake detection, brand protection, sponsorship measurement and more.

Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!

The Role

We are looking for a talented cross-functional Customer Success Lead to cultivate strategic account relationships and support long-term customer growth. This role will serve as the primary point of contact for many of our enterprise customers, supporting them...

Read the full posting on Hive's site ↗

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