Drive organic connections & create positive impact across your community. Hivebrite - the easy to set up & customizable online community engagement platform. Backed by Insight.
About the role
Own and manage a portfolio of 70–100 customer accounts, driving renewals, upsells, and cross-sells to meet or exceed quarterly and annual revenue targets Identify and pursue expansion opportunities within assigned accounts by developing strategic account plans aligned to customer objectives and growth potential
What they're looking for
- This is a flexible hybrid position - you must be able and willing to commute to a NYC midtown office ~1x per month. Applicants will only be considered in New York, New Jersey, and Connecticut for this role
- Qualifications
- 5–10+ years of relevant experience as an Account Manager, Customer Success Manager, or Relationship Manager in a B2B SaaS startup or scaleup environment
- Proven track record of meeting or exceeding revenue targets through renewals, upsells, and account expansion
- Experience with Salesforce for pipeline management, forecasting, and account tracking
- Demonstrated ability to use AI tools to maximize individual impact and reduce low-value manual activities
More about this role
In this full-time role you will own and manage a portfolio of customer accounts, serving as the primary strategic and commercial partner responsible for driving retention, growth, and long-term value. You will be accountable for meeting and exceeding revenue targets through successful renewals, upsells, and cross-sells while building executive-level relationships that position Hivebrite as a trusted partner in achieving customer goals.
You will develop strategic account plans, identify expansion opportunities, and proactively drive renewals by understanding customer needs and aligning Hivebrite's platform to their business objectives. Working cross-functionally with Product, Operations, and Support teams, you will deliver a seamless customer experience while demonstrating ROI and reinforcing the value of our platform at every stage of the customer lifecycle.
Please note: this is a tri-state based hire, and we have a flexible hybrid model of ~1 time per month in our NYC midtown office.
Customer & Revenue Acumen
Own and manage a portfolio of 70–100 customer accounts, driving renewals, upsells, and cross-sells to meet or exceed quarterly and annual revenue targets
Identify and pursue...
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