Backed by Techstars.
About the role
Monitor intraday performance and make real-time staffing adjustments to ensure service level goals are achieved. Build and maintain interim schedules based on customer demand, staffing changes, and business priorities.
More about this role
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?
📍Your Impact Starts Here
We're looking for a Senior Workforce Management Specialist who is passionate about operational excellence, data-driven decision-making, and creating exceptional customer experiences.
In this role, you'll ensure our Customer Experience team operates at peak performance by managing intraday operations, optimizing staffing, improving workforce efficiency, and delivering actionable insights through reporting and analytics. You'll partner closely with CX Leadership and cross-functional stakeholders to keep our teams running smoothly while helping us move faster, learn faster, and continuously improve.
If you love solving operational puzzles, thrive in a fast-paced environment, and enjoy turning data into action, we'd love to meet you.
Monitor intraday performance and make...
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