Backed by Antler.
About the role
Delivering exceptional customer experiences across chat, email, and phone while providing timely, accurate product guidance. Becoming a trusted expert in Homebase's Core platform, including Scheduling, Time Tracking, Team Communication, Hiring, HR, and related workflows. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.
We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?
As a Product Specialist on our Customer Experience team, you'll help thousands of small business owners confidently use Homebase to run better businesses every day. You'll combine deep product expertise with curiosity, empathy, and problem-solving to guide customers through questions, remove friction, and help them get the most value from our Core platform—including scheduling, time tracking, team communication, hiring, and HR tools.
Every interaction is an opportunity to build trust, strengthen customer confidence, and create advocates for Homebase.
📍Your Impact Starts Here
The Customer Experience team exists to help our customers succeed—not just solve issues.
As a Product Specialist, Core , you'll become a trusted product expert who empowers customers to confidently navigate Homebase and make...
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