Hone Health is a telehealth clinic that helps people improve healthspan through advanced biomarker testing, clinician-guided care, and personalized protocols. Backed by Gaingels.
About the role
You’ll be the owner of care team training, end to end. You’ll design and run new hire training, build practice and assessments, track how new hires ramp, and use what you find to close gaps for the wider team. For now, you’re the only trainer. You’ll set the direction, decide what to build first, and see it through without waiting to be told. You’ll work with care team leaders, QA, and Pharmacy Ops. You’ll be measured on how quickly new hires reach full pace and how well gaps get fixed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Self-driven, with a record of owning a program end to end, from strategy through delivery and improvement
- Experience designing and running training for a high-volume support or care team, preferably in healthcare or telemedicine
- Experience using performance or quality data to find gaps and measure whether training works
- Strong presentation, communication, and facilitation skills
- Proven ability to handle challenging situations with patience and professionalism
- Strong organization skills and the ability to manage multiple projects and deadlines
More about this role
Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:
- Fight for the Customer
- Execute Ruthlessly
- Communicate Candidly, Clearly, and Kindly
- Collaborate Selflessly
- Practice Calculated Risk-Taking
- Maximize Joy and Gratitude
Hone has been fully virtual from day one and will continue to be a remote-first employer.
Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development...
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