Conquer your to-do list with one consistent handyman and an app to keep you on track. Backed by Khosla and Pear VC.
About the role
You're accountable for ensuring that every incoming member message is answered each day and that our team consistently delivers fast, thoughtful, and accurate support. Own queue management, response times, service-level agreements, quality standards, and escalation handling. Develop the daily operating rhythms, accountability, and visibility needed to ensure nothing falls through the cracks. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- We're looking for an exceptional operator who knows how to run a high-performing customer organization while building the systems that make it better
More about this role
Honey Homes is reimagining homeownership through a membership that makes maintaining a home effortless. Our members have a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones.
The Manager of Member Success owns the day-to-day performance of our Member Success organization while building the systems, tools, and processes that allow us to deliver an exceptional member experience at scale.
This is a hands-on operational leadership role. Your first responsibility is ensuring that every member message is answered, every issue is moving toward resolution, and our team consistently delivers against its service-level and quality goals. You'll manage staffing, coach teammates, monitor performance, and maintain the operational discipline required to run a high-performing support organization.
But running today's operation is only half the job. You'll also be responsible for fundamentally improving how Member Success works. You'll lead AI automation efforts, develop dashboards and tools that make our team more effective, and own strategic initiatives across a variety of operational workflows to improve member...
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