Conquer your to-do list with one consistent handyman and an app to keep you on track. Backed by Khosla and Pear VC.
About the role
Leverage AI tools like Claude and ChatGPT to eliminate repetitive work, improve documentation, automate workflows, and increase your effectiveness. We expect everyone on the team to actively experiment with new tools, test ideas, and continuously improve how work gets done.
What they're looking for
- We're looking for people who care deeply about helping customers but are equally motivated to improve the systems behind the customer experience
More about this role
Honey Homes is reimagining homeownership through a membership that makes maintaining a home effortless. Our members have a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones.
The Member Operations Associate is the evolution of traditional customer support. Rather than simply responding to members, you'll own member outcomes while helping improve the systems, tools, and processes that power the entire member experience.
Every day you'll work directly with homeowners, helping them solve problems and coordinating across teams to ensure they're taken care of. But that's only part of the job. You'll also identify recurring issues, improve workflows, leverage AI to eliminate repetitive work, and partner across the business to make Honey Homes better for both our members and our internal teams.
This is an ideal role for someone who enjoys helping people, loves solving problems, thinks in systems rather than one-off solutions, and is excited about using AI and technology to fundamentally change how customer operations are run.
This is a hybrid role based in our Oakland headquarters (4 days/week in office).
Own...
Browse similar: Startup jobs · San Francisco Bay Area