Startups · AI

Senior Customer Success Associate

Horizon3.ai · US, Remote · Remote

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About Horizon3.ai

Horizon3 uses real-world attacks to safely show what attackers can actually do in your environment—so you can fix and prove what matters. Backed by NEA.

About the role

The Digital Customer Success Manager/Associate plays a critical role in helping customers realize value from NodeZero through a proactive, scalable, and digital-first customer success motion. This role combines customer partnership, cybersecurity fluency, strong written communication, data-informed prioritization, and repeatable engagement programs. Depending on experience, this position may be hired at the Customer Success Associate or Customer Success Manager level. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • This is a fully remote position. Limited travel may be required for team meetings, company events, or customer engagements
More about this role

Horizon3 is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZero™ platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs.

We are a fusion of former U.S. Special Operations cyber operators, startup engineers and operators, and formerly frustrated cybersecurity practitioners. We are committed to solving common security problems including ineffective security tools, falsepositives, alert fatigue, blind spots, “checkbox” security culture, cybersecurity skills shortages, and the long lead time and expense of hiring outside consultants.

Collectively, we are a team of learn-it-alls committed to a culture of respect, collaboration, ownership, and results.

The Digital Customer Success...

Read the full posting on Horizon3.ai's site ↗

Customer

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