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About the role
The ACS Third-Level Support (3LS) Quality Engineer serves as a senior technical expert responsible for leading the investigation and resolution of complex customer escalations across HP products and solutions. This role requires deep technical expertise, strong analytical and troubleshooting skills, and the ability to collaborate effectively with engineering, quality, manufacturing, and product management teams. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence
- Typically has 4-7 years of work experience, preferably in quality assurance, reliability, or a related field or an advanced degree with 3-5 years of work experience
More about this role
ACS 3LS Quality Engineer - Workstation Products
The ACS Third-Level Support (3LS) Quality Engineer serves as a senior technical expert responsible for leading the investigation and resolution of complex customer escalations across HP products and solutions. This role requires deep technical expertise, strong analytical and troubleshooting skills, and the ability to collaborate effectively with engineering, quality, manufacturing, and product management teams. The successful candidate takes end-to-end ownership of critical issues, drives root cause identification and corrective actions, communicates effectively with technical and executive stakeholders, and continuously develops expertise in emerging technologies to deliver exceptional customer outcomes.
- Lead the investigation and resolution of highly complex technical issues affecting customers, partners, and business-critical environments.
- Own escalated cases from initial engagement through final resolution, ensuring accountability throughout the entire problem-solving process.
- Perform advanced troubleshooting using a structured, data-driven approach to isolate root causes and validate solutions.
- Partner with engineering,...
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