Backed by Y Combinator.
About the role
We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers . Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers) Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in customer operations, business operations, consulting, or similar roles
- Familiar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking
- Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate
- Comfort managing many small but important threads at once
- High attention to detail and strong follow-through
- Used AI tools to improve their productivity
More about this role
HUD 's mission is to build reliable, fair and open infrastructure for AI data. We want data to be valuable for the people who create it and trustworthy for the labs that train on it. Our team is a quickly growing group of researchers, engineers and operators building the economy that shapes what AI will become. Backed by $16M from top VCs and YC (W25), our marketplace and platform are used by startups, Fortune 500 companies and frontier labs.
We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers .
Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)
Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward
Resolve contract, onboarding, and platform blockers by working with the right internal owners
Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications
Build lightweight systems that...
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