human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
About the role
The Channel Development, Retention Lead, is responsible for driving sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement. This role owns the end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence, ensuring members remain engaged and continue utilizing mail order pharmacy services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles
- Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance
- Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams
- Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies
- Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs
- Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes
More about this role
The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
The Channel Development, Retention Lead, is responsible for driving sustained mail order pharmacy utilization through strategies that increase refill rates, auto-refill enrollment, and long-term member engagement. This role owns the end-to-end member lifecycle from first fill through repeat fills, auto-refill adoption, and ongoing adherence, ensuring members remain engaged and continue utilizing mail order pharmacy services.
The position partners closely with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across inbound and outbound channels, identify and reduce refill leakage, and improve script continuity. Through data-driven insights, targeted retention initiatives, and continuous performance optimization, the Associate Director is accountable for improving refill rates, increasing auto-refill adoption, reducing member attrition, and driving...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs