human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
About the role
The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment
- Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders
- 3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery
- Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders
- Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities
- Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment
More about this role
With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional...
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