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About the role
The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. This position is also responsible for the design, implementation, administration, maintenance, and support of the organization's Genesys Cloud CX platform and related contact center technologies.
What they're looking for
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related technical field, or an equivalent combination of education and relevant work experience
- 3-5 years of experience in systems analysis or application programming development
- 3 years of experience administering, supporting, and implementing Genesys Cloud CX or other enterprise contact center platforms preferred
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
More about this role
The Cloud Solutions Engineer 2 Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. The Cloud Solutions Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Cloud Solutions Engineer 2 Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. This position is also responsible for the design, implementation, administration, maintenance, and support of the organization's Genesys Cloud CX platform and related contact center technologies. This role partners with business stakeholders, operations teams, telecommunications providers, and technical teams to deliver scalable, reliable, and customer-focused contact center solutions. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding work methods, occasionally in ambiguous situations, and requires minimal direction while receiving guidance when needed. Follows established...
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