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About the role
The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center solutions. This role translates business and technical requirements into secure, scalable solutions and collaborates with cross-functional teams to deliver reliable, customer-focused technologies. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's Degree in Computer Science, Information Technology, or a related field
- 3-5 years of experience in cloud engineering, systems analysis, or application development
- Experience with cloud platforms, APIs, integrations, and application support
- Strong analytical, troubleshooting, and problem-solving skills
- Passion for improving consumer and customer experiences
More about this role
The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center solutions. This role translates business and technical requirements into secure, scalable solutions and collaborates with cross-functional teams to deliver reliable, customer-focused technologies.
The Cloud Solutions Engineer is responsible for developing, configuring, integrating, testing, and supporting cloud solutions utilizing Google Cloud Platform (GCP), Google CX Agent Studio, and related contact center technologies. The role works on moderately complex technical initiatives, resolves platform and application issues, and partners with architects and senior engineers to implement scalable cloud solutions.
- Develop, deploy, and support cloud-based conversational AI and contact center solutions.
- Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
- Support contact center modernization efforts, including migration and transformation initiatives.
- Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
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