human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
About the role
This position requires implementation planning, operational readiness, change management, stakeholder influence, problem-solving, and communication skills, with the ability to connect strategy to execution in a dynamic and fast-paced environment.
What they're looking for
- High School Diploma
- 6 or more years of technical experience
- 2 or more years of project experience
- Prior demonstrated experience with process improvement or process design and implementation
- Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint
- Must be passionate about contributing to an organization focused on improving consumer experiences
More about this role
The Consumer Engagement Lead leads operations end-to-end implementation planning, readiness, and adoption activities across RxE Operations and partner organizations. You will ensure successful execution of campaigns, programs, and operational projects from intake through launch, stabilization, and scale. The Consumer Engagement Lead drives alignment, manages risks and dependencies, coordinates partner readiness, and monitors implementation outcomes to ensure operational success, adoption, and continuous improvement.
The Consumer Engagement Lead partners with Operations, Workforce Management, Training, Quality, Marketing, Analytics, Technology, and other partners to deliver successful operational implementations. This role serves as the central coordinator for RxE Operations implementation planning and execution, ensuring all people, processes, timelines, resources, and dependencies are aligned to support a successful launch and sustainable operational performance.
- Lead end-to-end implementation planning activities from operational intake through launch, stabilization, and scale.
- Manage detailed implementation plans, including milestones, timelines, dependencies, risks, and...
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