human is an ai-enabled dating app for those ready for love . . . now. we are changing the future of how people find their person. Backed by Techstars.
About the role
The Director serves as a key business partner to Sales Leadership, Marketing, Product, Operations, Compliance, and Technology teams to ensure sales representatives have the tools, resources, insights, and operational support necessary to effectively engage customers and drive business results.
What they're looking for
- Develop and execute the overall Sales Support strategy aligned with organizational growth objectives
- Partner with Sales Leadership to identify operational opportunities and remove barriers impacting sales performance
- Establish and monitor key performance indicators (KPIs) to measure sales support effectiveness
- Drive continuous improvement initiatives that enhance productivity, efficiency, and customer outcomes
- Lead change management efforts associated with new programs, technologies, and business processes
- Oversee sales support programs, processes, and workflows that improve sales effectiveness
More about this role
With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The Director, Sales Support leads the strategy, execution, and continuous improvement of sales support operations that enable sales teams to achieve growth objectives and deliver exceptional customer experiences. This leader is responsible for overseeing processes, systems, reporting, analytics, training, operational effectiveness, and cross-functional collaboration that support sales performance across multiple channels and markets.
The Director serves as a key business partner to Sales Leadership, Marketing, Product, Operations, Compliance, and Technology teams to ensure sales representatives have the tools, resources, insights, and operational support necessary to...
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