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About the role
Review incoming referrals and new cases to ensure accuracy and completeness. Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1+ years of customer service experience
- Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams)
- Competence in addressing and resolving issues that may arise during the intake process
- Bilingual (English and Spanish speaker)
- Must be passionate about contributing to an organization focused on improving consumer experiences
- Experience with Wellsky/Kinnser software
More about this role
Work Schedule : Full-time/40 Hours
Position Type : Hybrid
Branch Location : Miramar, FL
The Intake Coordinator reviews new cases and calls patients to verify demographic information following CMS policies. You will input cases in system after information is confirmed. You will assign cases to registered nurses for initial SOC assessment completion and assure submission of all documentation. You will coordinate with insurance providers to verify coverage and obtain necessary authorizations. You will report to the Home Health Intake Supervisor.
Review incoming referrals and new cases to ensure accuracy and completeness.
Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
Track authorization statuses and follow...
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