We listened and built what employers actually need - a new standard for retirement. That's why we launch 1 in 3 new 401(k) plans, the most of any provider. Backed by SoftBank VF and Y Combinator.
About the role
We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will always be welcomed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
- Provide Tier 2/3 support and procurement for internally used applications
- Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
- Architect systems, user flows and solutions as needs arise
- At least 3-5 years experience in internal IT or related field
- Excellent interpersonal and customer service skills
More about this role
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more.
About the role
We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will...
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