We listened and built what employers actually need - a new standard for retirement. That's why we launch 1 in 3 new 401(k) plans, the most of any provider. Backed by SoftBank VF and Y Combinator.
About the role
As the Sr. Manager, you will lead our payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams. Reporting directly to the Director of Customer Operations- Money In, you will translate high-level strategy into actionable operational execution—driving velocity, throughput, and seamless payroll connectivity for our clients and plan participants. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS, with 2+ years specifically managing other People Managers/Leaders
- Domain Expertise: Deep understanding of payroll integration (APIs, SFTP, file feeds), transaction lifecycles, money movement processes, and operational risk controls within regulated environments
- Leadership Development: Proven track record of developing direct-report managers, setting clear expectations, managing performance, and building high-performing operational teams
- Data-Driven Decision Making: Demonstrated ability to leverage complex data reports, staffing models, and SLA metrics to drive strategy and prioritize trade-offs
- Cross-Functional Influence: Exceptional ability to partner with cross-functional leadership (Sales, Product & Engineering, Implementation, CS) to align on shared goals and advocate for operational priorities
- Change & Process Management: Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change
More about this role
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more.
As the Sr. Manager, you will lead our payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams. Reporting directly to the Director of Customer Operations- Money In, you will translate high-level strategy into actionable operational execution—driving velocity, throughput, and seamless payroll connectivity for our clients and...
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