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About the role
Become part of Humana’s caring community and help us put health first. The Manager, Care Management is responsible for leading a team of care managers who support members with transitional needs, chronic conditions, and barriers that may impact health, independence, and well-being. This role provides operational leadership for telephonic, member-centered care management activities, including coordinated follow-up, resource connection, and support aligned to member needs and business priorities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Provide day-to-day leadership, direction, coaching, and development for assigned care management associates
- Establish clear expectations, monitor performance, deliver timely feedback, and document performance-related conversations in alignment with business and human resources processes
- Manage associate performance against established quality, productivity, compliance, documentation, attendance, behavior, and member outcome expectations
- Conduct regular one-on-one meetings, team meetings, call reviews, case reviews, and development discussions to support associate performance and growth
- Promote an engaged and inclusive team environment through clear communication, recognition, collaboration, and support for professional development
- Serve as an escalation resource for complex member, associate, operational, or process-related issues that require manager review or intervention
More about this role
Become part of Humana’s caring community and help us put health first. The Manager, Care Management is responsible for leading a team of care managers who support members with transitional needs, chronic conditions, and barriers that may impact health, independence, and well-being. This role provides operational leadership for telephonic, member-centered care management activities, including coordinated follow-up, resource connection, and support aligned to member needs and business priorities.
This remote role offers the opportunity to lead within an organization focused on improving quality of care, access to resources, member experience, associate engagement, and operational performance. The manager is expected to develop talent, reinforce accountability, promote associate engagement, and support alignment to Humana’s broader care management objectives.
The Manager, Care Management is accountable for coaching, developing, and managing associates to achieve established performance, quality, productivity, compliance, documentation, and member-focused outcomes. This leader is expected to apply sound judgment, use data to identify trends and risks, and support continuous...
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