Hyperbolic is the open-access AI cloud made for AI developers, providing fast, affordable access to compute, inference, and AI services. Backed by Polychain Capital.
About the role
Our reserved customers run large multinode GPU clusters, and when those clusters misbehave the problem is rarely simple. You are the engineer embedded with those customers: you stand their cluster up, you hand it over, and you stay with it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Cluster stand-up and handoff. Build, validate, and benchmark new customer clusters, then hand them over with documentation the customer's own engineers can work from
- Deep escalations. Multinode and NCCL performance debugging, GPU and hardware faults (XID and ECC errors, lspci, dmesg), driver and fabric issues, container and scheduler problems
- Provider escalation and coordination. Maintenance windows, RMAs, hung nodes, and disputed fault attribution. You bring the evidence that makes the provider act, and you keep the customer informed while it happens
- Embedded ownership of named accounts. You are the engineer your customers know by name. You learn their workload, not just their infrastructure, and you tell them what to change before they hit the wall
- Proactive monitoring. Own the monitoring and alerting we put in front of customer clusters (Grafana, Prometheus) so we find faults before the customer reports them
- Tooling and pushing work down. Automate the repeat work and turn your own escalations into runbooks the L1 tier can run. Anything you fix three times should stop reaching you
More about this role
Join us in putting the world’s compute behind the people building what comes next.
At Hyperbolic, we’re making global AI compute liquid. We bring fragmented, heterogeneous GPU capacity together into one unified, productive platform, making it easier to access, sell, resell, manage, and orchestrate the resources that power AI. For neocloud, we turn GPU capacity into productive infrastructure that delivers lasting value and accelerate their time to market.
We believe bold ideas deserve the computing power to become reality. We’re building toward a future where compute flows as freely as electricity, available when and where it’s needed, so builders everywhere can turn their most ambitious ideas into breakthroughs.
We’re looking for curious, driven people who take ownership, challenge assumptions, and care deeply about what they build. If you’re energized by hard problems and want to help shape how the world accesses AI, we’d love to build with you.
Our reserved customers run large multinode GPU clusters, and when those clusters misbehave the problem is rarely simple. You are the engineer embedded with those customers: you stand their cluster up, you hand it over, and you stay with...
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