Hyperbolic is the open-access AI cloud made for AI developers, providing fast, affordable access to compute, inference, and AI services. Backed by Polychain Capital.
About the role
When a customer's GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working
- The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands
- First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider's
- Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions
- Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it
- Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap
More about this role
Join us in putting the world’s compute behind the people building what comes next.
At Hyperbolic, we’re making global AI compute liquid. We bring fragmented, heterogeneous GPU capacity together into one unified, productive platform, making it easier to access, sell, resell, manage, and orchestrate the resources that power AI. For neocloud, we turn GPU capacity into productive infrastructure that delivers lasting value and accelerate their time to market.
We believe bold ideas deserve the computing power to become reality. We’re building toward a future where compute flows as freely as electricity, available when and where it’s needed, so builders everywhere can turn their most ambitious ideas into breakthroughs.
We’re looking for curious, driven people who take ownership, challenge assumptions, and care deeply about what they build. If you’re energized by hard problems and want to help shape how the world accesses AI, we’d love to build with you.
When a customer's GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA,...
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