The Hyperfine, Inc. Swoop® Portable MR Imaging® system brings brain imaging to the patient at the point of care. Backed by GV.
About the role
The Field Service Engineer is a critical, customer-facing role that is responsible for the deployment, maintenance, and technical support of our medical imaging systems. This is a hybrid role that will support our global installation base both remotely and on-site as needed. You will serve as the primary point of contact for customers, distributors, and internal teams, driving quick resolutions to all issues while maintaining a high level of customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Provide remote and on-site technical support for installation, deployment, maintenance, troubleshooting, and repair of medical device systems
- Serve as the main point of contact for customers, ensuring timely responses and resolutions within defined SLAs while maintaining high customer satisfaction
- Monitor incoming support requests across multiple channels and document all actions, communications, and resolutions accurately in our Salesforce CRM
- Maintain all tools and spare parts (FRUs) in good working condition. Accurately document proper use and ensure calibration frequency/requirements
- Diagnose and resolve hardware, software, network, and configuration issues, support end-to-end system usability
- Develop a deep understanding of product functionality including UI, hardware, software, cloud systems, MRI basics, and authentication tools
More about this role
About Us
Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop ® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More
About The Role
Job Title : Field Service Engineer
The Field Service Engineer is a critical, customer-facing role that is responsible for the deployment, maintenance, and technical support of our medical imaging systems. This is a hybrid role that will support our global installation base both remotely and on-site as needed. You will serve as the primary point of contact for customers, distributors, and internal teams, driving quick resolutions to all issues while maintaining a high level of customer satisfaction. This position requires strong technical diagnostic skills, effective cross-functional collaboration, and excellence in communication as you often work with customers from all over the globe. The Technical assistance team...
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