Iambic has created a cutting-edge AI-driven platform to tackle the most challenging design problems in drug discovery and address unmet patient need. Backed by Sequoia.
About the role
We are seeking an IT Support Specialist to facilitate the seamless delivery of IT services and help ensure that our operations meet high standards of performance, reliability, and customer satisfaction. This role combines hands-on IT troubleshooting, user support, and management of lab equipment and resources. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar
- Experience with endpoint/device management solutions (e.g. Microsoft Intune, VMware Workspace ONE)
- Experience managing technology labs, including hardware and software deployment and maintenance
- ABOUT IAMBIC THERAPEUTICS
- MISSION & VALUES
More about this role
JOB SUMMARY
We are seeking an IT Support Specialist to facilitate the seamless delivery of IT services and help ensure that our operations meet high standards of performance, reliability, and customer satisfaction. This role combines hands-on IT troubleshooting, user support, and management of lab equipment and resources. This role will also assist with the management of IT service processes, optimizing service performance, and coordinating with cross-functional teams to meet the evolving needs of our clients and stakeholders. This role is based at our San Diego headquarters.
KEY RESPONSIBILITIES
Act as the first point of contact for clients and key stakeholders, building relationships to understand their needs, provide regular updates, and address any issues.
Provide technical support and troubleshooting for hardware, software, and network-related issues to end-users in a timely manner, escalating issues to other IT team members or vendors when necessary.
Manage and prioritize incoming support tickets using the IT help desk system, ensuring consistent, reliable, and high-quality delivery of IT services that meet agreed-upon service level agreements (SLAs) and key performance...
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