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Client Delivery Advocate - Associate

iCapital · Salt Lake City, Utah, United States · On-site

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About iCapital

Helping Financial Advisors and Wealth Managers incorporate alternative strategies at scale. Helping Asset Managers open new lanes of distribution.

About the role

iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 3-5 years of experience in a related field
  • Bachelor's degree from an undergraduate program
  • Excellent customer service skills and the ability to foster and maintain effective relationships
  • Strong understanding of financial instruments
  • Experience with RIA/Wealth management policies, procedures, and client service
  • Experience working with wirehouses or custodians
More about this role

iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.

  • Financial reporting and data aggregation tools:
  • Analyze and explain portfolio performance results.
  • Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
  • Perform analysis of private equity and hedge fund statements for input into the system
  • Work with clients and partners to resolve data issues.
  • Develop and strengthen client relationships:
  • Help manage client onboarding, client account setup and training and day-to-day support and issue management.
  • Software maintenance and setup:
  • Perform system setup and configuration, new client setup, new financial account and asset set-up and classification.
  • Assist in data feed management.
  • Create custom reports based on client-specific needs.
  • Liaise with the vendor partners for enhancements, and system and data issues.

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Read the full posting on iCapital's site ↗

Data Solutions

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