Helping Financial Advisors and Wealth Managers incorporate alternative strategies at scale. Helping Asset Managers open new lanes of distribution.
About the role
iCapital is seeking a Senior Vice President, Client Delivery to lead a significant portion of the Broker Dealer channel within the growing Annuities Platform team. Reporting to the Managing Director and Chief Delivery Officer, this individual will be responsible for driving successful client implementations, delivery excellence, operational performance, and client satisfaction across one of the firm's most strategic growth areas. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 15+ years of experience leading client delivery, implementation, professional services, consulting, operations, or other complex client-facing organizations
- Proven success leading large-scale client implementations, enterprise programs, and complex delivery portfolios
- Demonstrated ability to lead and build high-performing teams, drive accountability and performance across organizations
- Strong executive presence with experience managing senior client relationships, executive stakeholders, steering committees, and governance forums
- Exceptional communication and presentation skills, including experience developing executive updates, governance materials, recovery plans, and client-facing presentations
- Proven ability to solve complex business, operational, and delivery challenges while maintaining strong client relationships and stakeholder confidence
More about this role
iCapital is seeking a Senior Vice President, Client Delivery to lead a significant portion of the Broker Dealer channel within the growing Annuities Platform team. Reporting to the Managing Director and Chief Delivery Officer, this individual will be responsible for driving successful client implementations, delivery excellence, operational performance, and client satisfaction across one of the firm's most strategic growth areas. This role will oversee Client Delivery leaders and their teams, supporting onboarding, implementation, and ongoing client delivery for broker-dealers, wirehouses, banks, RIAs, insurance carriers, and other financial institutions.
- Lead and develop Client Delivery leaders and their teams responsible for implementations, onboarding programs, and ongoing client delivery while fostering a culture of accountability, ownership, execution excellence, and client focus.
- Own delivery performance across a portfolio of strategic client relationships, implementations, and delivery programs, ensuring milestones, commitments, client expectations, and business objectives are consistently achieved.
- Establish governance frameworks, operating rhythms, performance...
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