Helping Financial Advisors and Wealth Managers incorporate alternative strategies at scale. Helping Asset Managers open new lanes of distribution.
About the role
iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate will have excellent problem-solving skills, familiar with remote trouble shooting techniques, and the ability to give clear technical instructions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices
- Perform user access provisioning and deprovisioning
- Assist in the testing and deployment of new systems, platforms, and applications
- Prepare hardware and software for new employees
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions
- Document incidents and tasks in the corporate ticket management system
More about this role
About the Role
iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate will have excellent problem-solving skills, familiar with remote trouble shooting techniques, and the ability to give clear technical instructions.
Responsibilities
- Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.
- Perform user access provisioning and deprovisioning.
- Assist in the testing and deployment of new systems, platforms, and applications.
- Prepare hardware and software for new employees.
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
- Document incidents and tasks in the corporate ticket management system.
- Participate in calls after hours to provide resolutions to employees.
Qualifications
- 3+ years of recent end-user technical support experience
- 3+ years of...
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