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Member Support Representative II - Verifications

ID.me · McLean, Virginia · On-site

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About the role

IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • High school diploma or equivalent required
  • Minimum 6 months of experience in customer support role preferably in a contact center environment
  • Minimum 6 months of experience using Mac and/PC platforms for daily operations
  • Ability and willingness to work in-office five days per week
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and capable of de-escalating conflict
More about this role

IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. IDMe is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ .

IDMe is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles...

Read the full posting on ID.me's site ↗

Member Support Representatives

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