Meet the powerful, purpose-built co-branded products that seamlessly adapt to your brand. Backed by Khosla and Kleiner Perkins.
About the role
Own strategy, operations, and outcomes across escalations (organic, executive, and partner), back office functions, credit reporting, and social media support Build the operating infrastructure for the escalations function: processes, metrics, tooling, and backlog management — from the ground up
What they're looking for
- Required
- Demonstrated experience building and scaling customer escalations, back office, or customer relations functions from an early, unstructured state — not just running a mature operation
- Strong analytical mindset with a track record of implementing metrics, operational structure, and process discipline in ambiguous environments
- Experience managing outsourced or BPO teams as a core part of the delivery model
- Practical experience leveraging AI in operations — e.g., agent assist tools, Slack bots, or automated resolution workflows
- Proficiency with ticketing systems and experience integrating them with data and analytics platforms for unified reporting
More about this role
Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com , H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast,...
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