Backed by Index and Insight.
About the role
Commercial AE is where incident.io 's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
What they're looking for
- You've closed deals at a similar size and pace before - $40k–$50k ACV, sub-60-day cycles - and you've got the numbers to back it up
- Outbound doesn't feel like a chore to you. You see it as a craft - you build your own lists, think creatively about how to get in front of the right people, and don't rely on a sequence template to do the work for you
- You're genuinely curious about what it's like to be an on-call engineer. Not just the technical side - the stress, the 2am pages, the pressure of being the person whose job it is to fix things fast. That empathy shows up in how you sell
- You can hold a technical conversation without leaning on your SE every time. You'll have support when you need it, but you're comfortable going deep on your own
- You're scrappy in the best sense - you don't wait for resources, you figure it out. A bigger company with more tools, more inbound, and more hand-holding would actually frustrate you
- You pick up the phone. Cold calling doesn't make you wince, and a voicemail doesn't derail your afternoon
More about this role
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Commercial AE is where incident.io 's growth gets made real - you're in front of the most ambitious digital-native companies out there, and the deals you close show up in the trajectory of the whole business.
This is a full-cycle AE role with a strong outbound bias. Yes, inbound comes in - but the AEs who thrive here are the ones who don't wait for it. You'll own your own pipeline from the ground up, building target lists, running creative outreach campaigns, and picking up the phone without being asked twice. Outbound here is a craft, not a numbers game.
You'll be selling into VP Engineering, CTO, and SRE leaders at some of the most...
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