incident.io is a software reliability platform unifying on-call, agentic root cause analysis, incident response, and status pages – helping teams resolve issues faster. Backed by Index and Insight.
About the role
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. You are smartly persistent ; have a knack for knowing when to dig deep and when to move on Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer , by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar...
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