InDebted is changing the world of consumer debt recovery for good by creating a better way for businesses to support their customers to get back on track. Backed by AirTree Ventures.
About the role
The Customer Experience Specialist (France & UK) is a full-time, on-site role based in or around the London Area, United Kingdom. This role focuses on delivering high-quality support and guidance to customers navigating debt, ensuring interactions are empathetic, compliant, and aligned with InDebted’s customer-centric values. Full working rights in the United Kingdom required; we're not able to sponsor a visa for this role. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Day-to-day responsibilities include managing complex customer inquiries, and resolving issues across multiple communication channels
- Providing clear explanations of options and outcomes to customers over phone and digital channels
- The specialist will collaborate with internal teams such as operations, compliance, product, and analytics to escalate cases, suggest process improvements, and ensure regional regulatory requirements are met
- The role also involves mentoring peers, contributing to best-practice playbooks
- Offering insights to enhance tools, workflows, and overall customer experience across our France and UK markets
More about this role
The Customer Experience Specialist (France & UK) is a full-time, on-site role based in or around the London Area, United Kingdom. This role focuses on delivering high-quality support and guidance to customers navigating debt, ensuring interactions are empathetic, compliant, and aligned with InDebted’s customer-centric values.
Full working rights in the United Kingdom required; we're not able to sponsor a visa for this role.
- Day-to-day responsibilities include managing complex customer inquiries, and resolving issues across multiple communication channels.
- Providing clear explanations of options and outcomes to customers over phone and digital channels.
- The specialist will collaborate with internal teams such as operations, compliance, product, and analytics to escalate cases, suggest process improvements, and ensure regional regulatory requirements are met.
- The role also involves mentoring peers, contributing to best-practice playbooks.
- Offering insights to enhance tools, workflows, and overall customer experience across our France and UK markets.
- Strong customer service and relationship management skills, with proven experience handling sensitive or complex customer...
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